Privacy Policy

Who we are

This notice explains how Theonymfi Marianna Makrygiannaki, trading as Immigration Solutions ("we" or "us"), uses personal information when you visit this website or contact us about our services. For these activities, we act as the data controller.

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What this notice covers

This notice covers visits to this website and business enquiries sent to Immigration Solutions. The website is intended for law firms and legal practices seeking UK immigration support.

A firm's instruction involving its clients is handled under the separate engagement and data protection arrangements agreed with that firm. This website notice does not describe every processing activity that may take place under an instruction.

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Information we receive

If you email us, we receive the contact details you provide, such as your name, firm, business email address, telephone number and the information in your message. We may also keep subsequent correspondence about the enquiry.

When you visit the website, its hosting infrastructure may record technical information such as your IP address, browser, device information, pages requested and the date and time of a request. The website does not have a contact form; the contact link opens your own email application.

Please do not send client files or sensitive personal information with an initial enquiry unless an agreed method for providing it is already in place.

Why we use information and our lawful bases

We use business contact details and enquiry correspondence to respond to requests, consider whether support can be provided and manage our professional relationship with the instructing firm. We rely on our legitimate interests in handling business enquiries and operating a business-to-business service.

We may use technical records to deliver and protect the website, investigate faults and maintain security. We rely on our legitimate interests in operating a secure, reliable website. Where a specific legal duty requires us to retain or disclose information, we rely on that legal obligation.

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Where information comes from

Business enquiry information usually comes directly from the person who contacts us. If a colleague at an instructing firm contacts us on your behalf, we may receive your business contact details and the relevant enquiry from that firm.

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Who receives information

Access to enquiry information may be given to people who support our business operations and to providers of website hosting, email and IT services where needed to provide those services. Information may also be shared with professional advisers or public authorities where required or permitted by law.

We do not treat the publication of this notice as permission to disclose a law firm's client information; any such handling depends on the separate arrangements for the instruction.

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International transfers

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How long we keep information

We keep personal information only for as long as it is needed for the purpose for which it was collected, taking account of correspondence history, potential instructions, legal duties and any need to establish or defend legal claims.

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Security

We take steps intended to protect personal information against unauthorised access, loss and misuse. No method of sending information over the internet is completely secure. Please use an agreed method before sending client files or sensitive material.

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Cookies and similar technologies

The current site build contains no analytics or advertising scripts and does not use a web contact form. WordPress and the hosting environment may use technologies needed to operate or secure the site, particularly for administrators who sign in.

[Audit the deployed public site and administrator area. List each cookie or similar technology, its provider, purpose and lifetime; confirm whether any analytics, embeds or marketing tools have been added and provide the required choice or objection mechanism.]

Your rights

Depending on the law that applies and the circumstances, you may ask for access to your personal information, correction, erasure, restriction or transfer, or object to certain uses. If processing is based on consent, you may withdraw it. We may need to verify your identity before responding.

Privacy questions and requests can be sent by email.

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Concerns and complaints

Please contact us if you have a concern about how your information is handled. You may also complain to the data protection supervisory authority that applies to you. For UK data protection concerns, information about complaining to the Information Commissioner's Office is available at ico.org.uk.

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Changes to this notice

We may update this notice when our services, technology or legal obligations change. The updated version will be posted on this page.

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